bh99e Terms & Conditions
Please read these Terms & Conditions carefully before using the bh99e platform. By accessing or using any part of the bh99e website, you confirm that you have read, understood, and agreed to be bound by these terms in full.
Key Principles
Binding Agreement
These Terms & Conditions constitute a legally binding agreement between you and bh99e. Use of the platform in any capacity — browsing, registering, depositing, or playing — constitutes full acceptance of these terms.
18+ Age Requirement
bh99e is strictly an adults-only platform. All players must be aged 18 or above at the time of registration. Age verification may be required before withdrawals are processed or bonuses are released.
Fair & Secure Play
bh99e uses 256-bit SSL encryption for all data in transit and partners only with certified game providers that use independently audited RNG technology. Your funds and personal data are protected at every level.
BDT Native Transactions
All deposits, withdrawals, balances, and bonus amounts on bh99e are denominated in Bangladeshi Taka (BDT). There are no hidden currency conversion fees. What you deposit is what appears in your bh99e account.
Terms May Be Updated
bh99e reserves the right to modify these Terms & Conditions at any time. Material changes will be communicated via the website. Continued use of the platform after an update constitutes acceptance of the revised terms.
Zero Tolerance for Fraud
Any attempt to defraud bh99e — including bonus abuse, chargebacks, collusion, use of automated betting tools, or multi-accounting — will result in immediate account suspension and forfeiture of all balances pending investigation.
Section 1
Acceptance of Terms
By accessing, browsing, or using any feature of the bh99e website located at https://bh99e.app (the "Platform"), you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions (the "Terms"), our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference.
These Terms apply to all visitors, registered users, and any other persons who access or use the Platform in any manner. If you do not agree to any part of these Terms, you must immediately cease using the Platform.
Governing Language
These Terms are written in English. In the event of any discrepancy between the English version and any translated version (if any), the English version shall prevail in all respects.
Contact for Legal Queries
If you have any questions regarding these Terms, you may contact the bh99e support team in writing via email at [email protected]. All correspondence will be handled in English on Bangladesh Standard Time (UTC+6).
Using bh99e in any way — even just browsing — means you accept these Terms in full. If you disagree with any clause, stop using the Platform immediately and contact support if you need your account closed.
These Terms are intended to govern use of the Platform by players accessing from Bangladesh. Players are responsible for ensuring that online gaming is permitted under the laws applicable to their own jurisdiction before registering or placing any wager.
Section 2
Eligibility & Age Restriction
bh99e is an adults-only platform. Access to any game, betting market, deposit facility, or bonus offer is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and on a continuing basis thereafter:
- You are at least 18 years of age. bh99e enforces a minimum age of 18 with no exceptions. Players who are found to be under 18 will have their accounts permanently closed and all balances forfeited.
- You are accessing the Platform as an individual acting on your own behalf, and not on behalf of any third party.
- You are not a current employee, contractor, or immediate family member of any employee or contractor of bh99e or its technology or payment partners, in a capacity that gives you privileged access to platform operations.
- You are not using any automated system, bot, script, or artificial intelligence tool to interact with the Platform in a manner not expressly authorised by bh99e.
- You have not previously been excluded, suspended, or permanently banned from the bh99e Platform under a previous account.
Underage Gambling Warning: It is a serious violation of these Terms for any person under 18 years of age to register, deposit, or play on bh99e. bh99e reserves the right to request identity documentation at any point to verify age. If age cannot be confirmed to bh99e's satisfaction, the account will be suspended pending verification and may be permanently closed.
Verification of Eligibility
bh99e may at any time request documentary evidence of identity, age, and source of funds from any account holder. Failure to provide requested documentation within the timeframe specified by bh99e support may result in temporary account suspension until verification is complete.
Single Account Per Player
Each eligible individual may hold only one registered account on the bh99e Platform. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is a breach of these Terms and may result in permanent suspension of all associated accounts and forfeiture of all balances held across those accounts.
bh99e may require one or more of the following documents to verify your age and identity before processing your first withdrawal or activating a bonus:
- National Identity Card (NID)
- Passport (biographical data page)
- Birth certificate (for supplementary age confirmation)
- bKash or Nagad account verification screenshot
If you share a device with minors, bh99e strongly recommends enabling parental control software to prevent underage access. For help, visit our Responsible Gaming page.
Section 3
Account Registration & Responsibilities
To access the full bh99e Platform — including depositing funds, placing bets, and claiming bonuses — you must create a registered account. The registration process requires you to provide accurate, complete, and current personal information, including your full legal name, date of birth, email address, and mobile number.
Your Obligations at Registration
- Provide truthful and accurate personal information. Submitting false details — including a fictitious name, incorrect date of birth, or another person's contact information — is a breach of these Terms and may result in immediate account closure.
- Keep your account credentials (username and password) strictly confidential. bh99e will never ask for your password via email or chat.
- Notify bh99e immediately if you suspect unauthorised access to your account by contacting [email protected].
- Ensure your registered mobile number is linked to your own bKash or Nagad account where applicable, to facilitate payment verification.
- Update your account information promptly if any details change (for example, a new mobile number or email address).
Account Security
- You are solely responsible for all activity that takes place under your registered account, whether or not you personally authorised that activity.
- bh99e recommends using a strong, unique password for your bh99e account that is not shared with any other online service.
- Where OTP (one-time password) verification is available for your account actions — such as withdrawal requests — bh99e strongly recommends enabling it.
- bh99e implements automatic session timeouts after a period of inactivity as a security measure. You should also manually log out of your account when using a shared or public device.
- bh99e will not be liable for any losses arising from unauthorised account access where the account holder failed to take reasonable steps to secure their credentials.
Account Closure by the Player
You may request the closure of your bh99e account at any time by contacting [email protected]. Prior to closure, any pending withdrawals will be processed in accordance with the payment terms set out in Section 4. Bonus balances that have not met the applicable wagering requirements will be forfeited upon account closure at the player's own request.
Section 4
Deposits, Withdrawals & Payment Terms
All financial transactions on bh99e — including deposits and withdrawals — are processed in Bangladeshi Taka (BDT). bh99e supports a range of payment methods tailored to the Bangladesh market, including bKash, Nagad, Rocket, Upay, and major Bangladeshi banks.
Deposit Terms
- The minimum deposit amount via mobile wallets (bKash, Nagad, Rocket, Upay) is ৳200. Minimum deposit thresholds for bank transfers may vary and will be displayed at the time of the deposit request.
- Deposits are credited to your bh99e account balance once payment confirmation has been received from the relevant payment provider. Processing times vary by payment method but are typically near-instant for bKash and Nagad.
- You may only deposit funds from a payment account that is registered in your own name and that corresponds to the identity information on your bh99e account. Third-party deposits are strictly prohibited.
- bh99e does not charge any deposit processing fee. However, your payment provider may apply its own transaction fees, for which bh99e accepts no responsibility.
- bh99e reserves the right to refuse or reverse a deposit if it originates from a payment account that cannot be verified as belonging to the account holder.
Withdrawal Terms
- Withdrawals may only be made to a payment account registered in your own name and matching your bh99e account identity. Withdrawals to third-party accounts are not permitted under any circumstances.
- bh99e aims to process approved withdrawal requests to bKash and Nagad within minutes of approval. Bank transfer withdrawals typically complete within one standard banking business day.
- bh99e may require identity and age verification documentation before processing your first withdrawal. This is a standard anti-fraud and responsible gaming measure, not a penalty.
- Withdrawal requests may be subject to a maximum daily or weekly limit as displayed on the payment page. High-volume withdrawal requests may require additional processing time.
- bh99e reserves the right to withhold a withdrawal pending investigation if the account shows signs of fraudulent activity, bonus abuse, or a breach of these Terms. The affected player will be notified via their registered email address.
Dormant Accounts
An account is considered dormant if there has been no login activity for a continuous period of 12 months or more. bh99e may apply a monthly dormancy administration fee to dormant account balances, the amount and conditions of which will be communicated to the account holder via their registered email address before any deduction is made. Players are encouraged to log in periodically to prevent their accounts from becoming dormant.
Section 5
Bonuses & Promotions
bh99e offers a range of bonuses and promotional offers to eligible registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL match days, and Independence Day (March 26). All bonuses are subject to the following general terms, as well as any specific terms communicated at the time the offer is presented.
- Bonuses are available to players who meet the eligibility criteria stated for each specific promotion. General eligibility requires a verified account in good standing and, for welcome bonuses, a first qualifying deposit of the minimum amount specified in the offer.
- All bonus funds are subject to a wagering requirement before they may be withdrawn as cash. The applicable wagering multiplier for each bonus will be stated clearly in the individual offer terms. Wagering requirements must be met within the validity period of the bonus; unused bonus funds expire after that period.
- Bonuses may only be used for the game types or betting markets specified in the offer. Using bonus funds on excluded game types may result in the bonus being voided.
- Only one bonus may be active on an account at any given time unless the specific promotion terms explicitly state otherwise.
- bh99e reserves the right to modify, suspend, or withdraw any bonus or promotion at any time. If a bonus is withdrawn after it has already been credited to your account, the standard wagering requirement for that bonus at the time of crediting will still apply to any remaining bonus balance.
- Any indication of systematic bonus abuse — including but not limited to registering multiple accounts to claim the same bonus, exploiting promotional terms in a manner not intended by bh99e, or placing offsetting bets to meet wagering requirements artificially — will result in the bonus being voided and may result in account suspension.
Section 6
Gameplay Rules & Fair Use
All games available on the bh99e Platform are provided by third-party game providers including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, Microgaming, NetEnt, Spribe, Ezugi, and Vivo Live. The rules of individual games are determined by those providers and are displayed within the game interface.
Minimum and Maximum Stakes
Each game on the bh99e Platform carries its own minimum and maximum stake limits, which are clearly displayed before and during gameplay. bh99e reserves the right to adjust stake limits at any time and may set individual player limits if unusual wagering patterns are detected.
Technical Malfunctions
In the event of a technical malfunction, disconnection, or system error during a game round, the round may be declared void and all stakes returned to the player's balance. Where game logs confirm that a round was completed prior to a disconnection, the outcome of that round will stand. bh99e uses game provider server logs as the definitive record of all completed game rounds.
Sports Betting Rules
For cricket and other sports betting markets, bets placed are subject to the settlement rules applicable to the specific market. Bets on events that are cancelled, abandoned, or suspended may be voided and the stake returned, depending on the specific market rules. Live in-play betting markets are settled based on the verified final score or outcome as reported by the official sporting body.
Disconnection During Live Betting
If a player loses their internet connection while a live bet is open, the bet will be settled based on the actual outcome of the event once connectivity is restored. bh99e is not liable for losses incurred as a result of the player's internet connection failure during live betting.
Section 7
Prohibited Conduct & Account Suspension
The following activities are strictly prohibited on the bh99e Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of all balances, and referral to relevant legal authorities where applicable.
Prohibited Activities
- Registering more than one account per individual (multi-accounting)
- Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform without express written consent from bh99e
- Colluding with other players in games or betting markets to gain an unfair advantage
- Exploiting software bugs, glitches, or errors in the Platform — any such errors must be reported to support immediately; exploiting them is a breach of these Terms
- Depositing funds obtained through fraudulent, illegal, or unauthorised means
- Using the bh99e Platform for money laundering or any other financial crime
- Attempting to reverse, dispute, or chargeback a valid bh99e deposit through your payment provider
- Providing false identity information during registration or verification
- Allowing or facilitating access to your account by a third party
Consequences of Prohibited Conduct
- bh99e reserves the right to suspend any account immediately and without prior notice if prohibited conduct is suspected, pending investigation.
- During a suspension, withdrawals from the affected account will be held. If the investigation concludes that a breach occurred, all balances in the account may be forfeited.
- bh99e's determination of whether prohibited conduct has occurred is final, though players may submit a written appeal to [email protected] within 14 days of being notified of account action.
- bh99e cooperates with payment providers and financial institutions on fraud investigations. Evidence of financial crime may be shared with the relevant authorities.
- Chargebacks initiated by a player against bh99e will result in immediate permanent account closure and the recovery of any outstanding balance through legal means where appropriate.
Zero Tolerance Policy: bh99e takes platform integrity extremely seriously. Fraud, collusion, bonus abuse, and money laundering directly harm the player community. bh99e employs real-time monitoring systems and manual review processes to detect and act on prohibited conduct promptly. Players who play fairly and in good faith have nothing to worry about from these measures.
Section 8
Limitation of Liability
To the fullest extent permitted by applicable law, bh99e and its officers, directors, employees, agents, partners, and game providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
- Any loss of funds resulting from gameplay outcomes, whether in casino games, sports betting, or any other game type
- Any loss arising from a failure of your internet connection, device malfunction, or third-party network interruption during gameplay
- Any loss resulting from unauthorised access to your account where you failed to take reasonable steps to secure your credentials
- Any temporary unavailability of the Platform due to maintenance, technical upgrades, or events beyond bh99e's reasonable control
- Any reliance placed on information, promotions, or content published on the Platform that is subsequently found to contain an error
Platform Availability
bh99e aims to maintain continuous availability of the Platform but does not guarantee uninterrupted service. Planned maintenance windows will be communicated to registered players where reasonably practicable. bh99e is not liable for any losses incurred during periods of unplanned downtime or maintenance.
Third-Party Game Providers
Games on the bh99e Platform are supplied and operated by independent third-party providers. bh99e does not control the internal mechanics, RNG systems, or server infrastructure of these games beyond the integration layer. Disputes relating to the outcome of a specific game round should be directed to bh99e support in the first instance; bh99e will liaise with the relevant game provider to review the dispute using server-side game logs.
Amendments to These Terms
bh99e reserves the right to amend these Terms & Conditions at any time. The revised Terms will be posted on this page with an updated effective date. For material changes, bh99e will endeavour to notify registered players via their registered email address. Continued use of the Platform following notification of a change constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you must cease using the Platform and may request account closure by contacting [email protected].
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Now that you are familiar with the bh99e Terms & Conditions, explore the platform — live casino, cricket betting, slots, fishing games, and more, all in BDT with bKash and Nagad support.