bh99e Privacy Policy
Your privacy matters to bh99e. This Privacy Policy explains in plain, formal English exactly what personal data we collect, why we collect it, how we store and protect it, and what rights you have as a registered player on our Bangladesh-facing online casino platform.
Our Privacy Commitments
Data Minimisation
bh99e collects only the personal information that is strictly necessary for account operation, payment processing, age verification, and regulatory compliance. We do not gather data speculatively or beyond operational need.
256-Bit SSL Encryption
All data transmitted between your device and bh99e servers is protected using industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text over the network.
No Data Selling
bh99e does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing networks. Your information is used exclusively for platform operations and the purposes set out in this Privacy Policy.
Your Right to Access
Registered bh99e players have the right to request a copy of the personal data we hold on their account at any time. Submit a written request to our support team and we will provide a structured summary within a reasonable timeframe.
Defined Retention Periods
bh99e retains personal data only for as long as it is required for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. Data is securely deleted or anonymised when retention is no longer justified.
Opt-Out of Marketing
If you have opted in to receive promotional communications from bh99e, you may withdraw that consent at any time by contacting our support team. Opting out of marketing does not affect your ability to use the Platform or receive transactional service messages.
Section 1
Information We Collect
When you register, deposit, play, or interact with the bh99e platform in any capacity, we may collect and process the following categories of personal data. Each category is collected for a specific, legitimate operational purpose and is not used beyond what is described in this Privacy Policy.
1.1 Registration & Identity Data
When you create a bh99e account, we collect the personal information you provide directly, including:
- Full legal name as it appears on your national identity document
- Date of birth (for mandatory age verification — players must be 18 or older)
- Registered mobile number (used for account authentication and payment linking)
- Email address (used for account communications and transactional notifications)
- Username and encrypted password (stored using one-way cryptographic hashing)
- City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar) — collected for service localisation purposes
1.2 Payment & Transaction Data
To process deposits and withdrawals in Bangladeshi Taka (BDT), bh99e collects transactional information including:
- Mobile wallet account reference numbers (bKash, Nagad, Rocket, Upay) — these are account-level identifiers, not full wallet credentials
- Bank account names and branch references for bank transfer transactions (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
- Transaction amounts, timestamps, and reference codes for every deposit and withdrawal on your bh99e account
- Account balance history for compliance and dispute resolution purposes
bh99e does not store full bank account numbers, card numbers, or mobile banking PINs. Payment credentials are handled exclusively by the relevant payment provider and are never passed to or stored by bh99e.
1.3 Technical & Device Data
When you access the bh99e Platform via browser or mobile device, we automatically collect certain technical data to maintain platform security and optimise performance:
- IP address (used for geolocation, fraud detection, and session security)
- Device type, operating system version, and browser type and version
- Session start and end times, pages viewed, and navigation path within the Platform
- Referral source (how you arrived at the bh99e website, e.g., direct, organic search, or a specific campaign link)
1.4 Verification Documentation
Where bh99e requests identity or age verification documents — for example, prior to processing a first withdrawal — we may collect and temporarily process copies of:
- National Identity Card (NID) front and back
- Passport biographical data page
- bKash or Nagad account verification screenshots confirming account ownership
These documents are used solely for identity verification, are stored with restricted access, and are deleted from active records once verification is complete and the retention period has elapsed.
Identity data lets us verify your age and prevent fraud. Payment data lets us process BDT transactions via bKash, Nagad, and Bangladeshi banks. Technical data keeps your account and our platform secure. We do not collect anything we do not need.
All personal data submitted to bh99e is stored on servers protected by firewalls, intrusion detection systems, and role-based access controls. Only authorised personnel with a specific operational need may access player records.
Section 2
How We Use Your Data
bh99e processes your personal data only for the purposes listed below. We apply a legitimate-purpose test to each processing activity and do not repurpose data in ways that are incompatible with the original collection intent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & authentication | Name, email, mobile number, username, password hash | Contract performance |
| Age & identity verification | Date of birth, NID / passport copy | Legal obligation (18+ requirement) |
| Deposit & withdrawal processing | Payment reference numbers, transaction history | Contract performance |
| Fraud detection & platform security | IP address, device data, session data, transaction patterns | Legitimate interest |
| Customer support | Account data, support correspondence | Contract performance |
| Responsible gaming monitoring | Gameplay frequency, deposit amounts, self-exclusion status | Legal obligation / legitimate interest |
| Promotional communications (opt-in only) | Email address, mobile number, language preference | Consent (opt-in) |
| Platform analytics & improvement | Aggregated, anonymised usage data | Legitimate interest |
Automated Decision-Making
bh99e uses automated systems to flag accounts for fraud review, responsible gaming intervention, or bonus abuse investigation. These automated flags trigger a manual human review before any account action is taken. No bh99e player account is permanently suspended or closed on the basis of an automated decision alone without human oversight.
Marketing Communications
bh99e may send you promotional messages about bonuses, new games, seasonal offers (such as Eid specials, BPL match promotions, or Pohela Boishakh offers), and platform updates only if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw this consent at any time by contacting [email protected], and we will process your opt-out within 5 business days.
Section 3
Data Sharing & Disclosure
bh99e does not sell, rent, or trade your personal data. We share data with third parties only in the specific, limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Payment Processors
To facilitate BDT deposits and withdrawals, bh99e shares transaction reference data with the relevant payment providers — bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks. These providers receive only the data needed to process the specific transaction and are contractually prohibited from using it for any other purpose.
Game Providers
Games on the bh99e Platform are supplied by third-party providers including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, Ezugi, and Vivo Live. These providers receive a session token and anonymised player identifier to load and settle game rounds. They do not receive your full name, payment details, or contact information.
Legal & Regulatory Disclosure
bh99e may disclose personal data to law enforcement authorities, financial intelligence units, or other government bodies where required to do so by applicable law, a valid court order, or a regulatory requirement. In such cases, disclosure is limited strictly to what the legal instrument requires. Where legally permissible, bh99e will notify the affected account holder before complying with such a request.
Business Transfers
In the event that bh99e undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity. You will be notified via your registered email address prior to any such transfer, and the terms of this Privacy Policy will continue to apply to your data under the successor entity unless you are notified otherwise and given the opportunity to withdraw consent.
No Third-Party Advertising: bh99e does not share personal data with advertising networks, social media platforms, or data analytics companies for the purpose of targeted advertising. Any analytics tools used by bh99e operate on aggregated, anonymised data sets only.
Section 5
Data Retention & Security
Retention Periods
bh99e retains different categories of personal data for different periods, as determined by the operational and legal justification for each category:
- Active account data (name, contact details, account preferences): retained for the lifetime of the account plus 12 months after closure, to facilitate reactivation requests and resolve any post-closure disputes.
- Transaction records (deposits, withdrawals, game settlement history): retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping best practice.
- Identity verification documents (NID, passport copies): deleted from active storage within 90 days of successful verification completion. A record that verification was completed is retained for the account lifetime.
- Support correspondence: retained for 2 years from the date of resolution of the relevant support case.
- Security logs (IP addresses, device data, session records): retained for 6 months on a rolling basis for fraud investigation and account security purposes.
- Anonymised analytics data: retained indefinitely in aggregated, non-identifiable form for platform improvement purposes.
Security Measures
bh99e employs a layered security architecture to protect personal data from unauthorised access, disclosure, alteration, and loss:
- Encryption in transit: All communications between your device and bh99e servers are encrypted using TLS 1.2 or higher with 256-bit SSL certificates.
- Encryption at rest: Sensitive fields in bh99e's database — including password hashes, payment reference numbers, and identity document metadata — are encrypted at the storage layer.
- Access controls: Player data is accessible only to authorised bh99e personnel with a specific operational need, governed by role-based access controls and audit logging.
- Intrusion detection: bh99e operates real-time intrusion detection and anomaly monitoring systems to identify and respond to suspicious access attempts.
- Regular security reviews: The Platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
Data Breach Response
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bh99e will notify affected account holders via their registered email address without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps bh99e has taken or proposes to take to address the breach and mitigate its effects.
Section 6
Your Privacy Rights
As a registered bh99e player, you have a number of rights with respect to the personal data we hold about you. bh99e is committed to facilitating the exercise of these rights promptly and without unnecessary barriers.
Right of Access
You may request a copy of the personal data bh99e holds on your account at any time. Submit your request in writing to [email protected] from your registered email address. We will provide a structured summary of your data within a reasonable timeframe.
Right to Rectification
If any personal data held on your account is inaccurate or incomplete, you have the right to request that it be corrected. For most account details — such as email address or mobile number — you can update these directly via your account settings. For identity-level corrections (e.g., name or date of birth), please contact support with supporting documentation.
Right to Erasure
You may request the deletion of your personal data in circumstances where bh99e no longer has a legal or contractual basis for retaining it. Please note that certain data — particularly transaction records and identity verification records — must be retained for defined periods as described in Section 5 regardless of an erasure request, due to financial record-keeping obligations.
Right to Restrict Processing
You may request that bh99e restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of data we hold and require time to verify it. During a period of restricted processing, bh99e will continue to store your data but will not actively use it for processing beyond what is strictly necessary.
Right to Object to Marketing
If you have opted in to marketing communications from bh99e, you may withdraw that consent and object to further marketing processing at any time by contacting [email protected]. Objection to marketing will be actioned within 5 business days. It will not affect your ability to use the bh99e Platform or receive transactional service messages related to your account.
Right to Data Portability
Where technically feasible and where processing is based on your consent or on contract performance, you may request a copy of your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) to facilitate transfer to another service provider of your choosing.
How to Exercise Your Rights: To exercise any of the rights described above, send a written request to [email protected] from your registered email address. Please state clearly which right you are exercising and provide your bh99e username so we can locate your account. bh99e will acknowledge your request within 3 business days and aim to fully respond within 30 days of receipt.
Section 7
Contact for Data Queries
If you have any questions, concerns, or complaints about how bh99e handles your personal data, or if you wish to exercise any of your privacy rights as described in Section 6, please contact the bh99e Data Support team using the details below.
Contact Details
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: Please use "Privacy Request — [Your Username]" in the subject line so your message is routed to the correct team immediately.
- Response Language: English
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
- Target Response Time: Acknowledgement within 3 business days; full response within 30 days
Policy Updates
bh99e reserves the right to update this Privacy Policy at any time. When material changes are made, the revised policy will be posted on this page with an updated effective date. Where changes significantly affect how we process your data, we will notify registered players via their registered email address prior to the changes taking effect. Continued use of the Platform following notification of a policy update constitutes acceptance of the revised Privacy Policy.
Scope of This Policy
This Privacy Policy applies exclusively to personal data processed by bh99e in connection with the operation of the website at https://bh99e.app and all sub-pages thereof. It does not apply to third-party websites or services that may be referenced in content on the bh99e Platform. bh99e has no control over and accepts no responsibility for the privacy practices of third-party game providers, payment processors, or any other external entities once you navigate away from the bh99e domain.
Children's Data
bh99e does not knowingly collect or process personal data belonging to individuals under the age of 18. If we become aware that personal data has been submitted by or on behalf of a person under 18, that data will be deleted immediately and the associated account closed. If you believe that a minor has registered on the bh99e Platform, please contact [email protected] immediately so we can investigate and take appropriate action.
Continue Exploring
Your Data Is Safe on bh99e
Now that you understand how bh99e protects your privacy, explore the platform with confidence — live casino games, cricket betting, slots, and fishing games, all in BDT with bKash and Nagad support.