Responsible Gaming on bh99e — Play Smart, Stay Safe
bh99e is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming tools — including deposit limits, self-exclusion, and time-out features — put you in control of your experience at all times.
18+ Age Verification
All players must be 18 years or older. bh99e enforces mandatory age verification before any deposits or withdrawals are processed to protect minors from gambling harm.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits on your bh99e account to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced.
Time-Out Periods
Take a scheduled break from bh99e for 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and you cannot deposit, bet, or access games.
Self-Exclusion Tools
If you feel that gambling is no longer under your control, activate a full self-exclusion lasting 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the active period.
Reality Check Reminders
bh99e can send you periodic on-screen reminders of how long you have been playing and how much you have spent in the current session — keeping you aware and in control at all times.
24/7 Support in English
bh99e's dedicated support team is available around the clock, every day of the year, in Bangladesh Standard Time (UTC+6). Reach out at any time if gambling is becoming a concern.
Section 1
Our Commitment to Responsible Gaming
At bh99e, we believe that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial stress, family conflict, or psychological harm. Our responsible gaming programme is built around one core principle: every player on the bh99e platform has the right to remain in full control of their gambling activity at all times.
bh99e provides a range of practical tools that allow players to set spending limits, take structured breaks, and exit the platform entirely if necessary. These tools are built directly into the account management system and are accessible to every registered player without requiring any justification or waiting period for their activation.
We train our customer support team to recognise early indicators of problematic gambling behaviour and to respond with empathy, appropriate guidance, and signposting to relevant support resources. Our support team is available 24 hours a day, 7 days a week, in English, at Bangladesh Standard Time (UTC+6).
bh99e also applies proactive monitoring to account activity. Where our systems detect patterns that may indicate a player is gambling beyond their means — for example, rapidly escalating deposit frequency, repeated failed withdrawal requests, or unusual session durations — the account may be flagged for a responsible gaming review and the player contacted directly by our support team.
Responsible gaming tools on bh99e are available in your account settings panel at any time. Changes to deposit limits that reduce your limit take effect immediately. Changes that increase your limit are subject to a 24-hour cooling-off period before they become active.
Section 2
Age Restriction & Verification
Every new player who registers on bh99e must confirm that they are aged 18 or above during the registration process. Prior to processing a player's first withdrawal, bh99e requires submission of a valid government-issued identity document — such as a National Identity Card (NID) or passport — to independently verify the player's age and identity.
Accounts where age verification cannot be satisfactorily completed will be suspended pending resolution. Any account found to belong to a person under 18 years of age will be closed immediately, all funds will be returned to the payment source, and the case will be reviewed in line with our safeguarding obligations.
Protecting Young People in Your Household
If you share a device with younger family members, bh99e strongly recommends the following precautions:
- Always log out of your bh99e account when you are not actively using it — especially on shared devices such as a family Android phone or a shared PC in Dhaka, Chittagong, or Sylhet.
- Never save your bh99e username or password in a browser's autofill feature on a shared device.
- Consider activating parental controls or age-restriction filters on devices accessible to minors. Many Android devices and browsers support content filtering tools for this purpose.
- If you believe a minor has accessed a gambling platform using your account or any other method, contact bh99e support immediately and also reach out to the platform in question to report the incident.
Section 3
Deposit Limits & Spending Controls
One of the most effective responsible gaming tools available on bh99e is the ability to set voluntary deposit limits on your account. A deposit limit caps the maximum amount of Bangladeshi Taka (BDT) you can deposit into your bh99e account within a defined time window, regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or any of the supported Bangladeshi banks.
Daily Limit
Set a maximum deposit amount per calendar day. Once reached, no further deposits can be made until midnight (BST) when the limit resets.
Weekly Limit
Cap your total deposits across a rolling 7-day window. Useful for players who may make multiple smaller deposits across the week.
Monthly Limit
Set a hard ceiling on total deposits for the calendar month. This is the broadest and most comprehensive budgeting tool available on bh99e.
How to Set a Deposit Limit
Log in to your bh99e account
Access your account and navigate to the account settings or responsible gaming section of the player dashboard.
Select Deposit Limits
Choose whether you want to set a daily, weekly, or monthly limit. You may set one or all three simultaneously — they work in combination.
Enter your limit amount in BDT
Type the maximum amount (e.g., ৳5,000 per day or ৳20,000 per month) that you are comfortable depositing within the selected period.
Confirm the limit
Confirm your selection. A reduction in limits takes effect immediately. An increase in limits is subject to a mandatory 24-hour reflection period before it becomes active.
If you need to increase a deposit limit you have already set, the increase will not take effect until 24 hours after the request is submitted. This cooling-off period is intentional — it gives you time to reconsider before accessing a higher spending level.
Section 4
Time-Out & Cool-Off Features
Sometimes the right move is simply to step away for a while. bh99e's time-out feature allows you to suspend your account for a fixed period, during which you will be unable to log in, deposit, or place any bets. Time-outs are a short-to-medium term tool designed to help players take a structured break without permanently closing their account.
24-Hour Break
A one-day suspension. Useful after an unexpectedly long session or if you feel you need an immediate short-term pause.
7-Day Break
A full week away from bh99e. Recommended when you notice your gambling frequency increasing more than you intended.
30-Day Break
A month-long pause. Gives you substantial time to reassess your habits and return to the platform refreshed and in control.
Custom Duration
Contact bh99e support to arrange a time-out of a specific length that best fits your personal needs and circumstances.
What Happens During a Time-Out
- Your account is immediately suspended — you cannot log in during the active time-out period.
- Any pending withdrawal requests that were submitted before the time-out will still be processed normally.
- You will not receive any promotional communications from bh99e during your time-out period.
- At the end of the time-out, your account will automatically be reactivated. You do not need to contact support to resume play.
- If you decide at the end of your time-out that you need more time, you can immediately request a further time-out or escalate to a formal self-exclusion.
Section 5
Self-Exclusion Options
Self-exclusion is the strongest responsible gaming tool available on bh99e and is intended for players who feel that their gambling has become — or is at serious risk of becoming — a problem that they cannot manage through lighter controls such as deposit limits or time-outs.
Available Self-Exclusion Periods
- 6 Months: A minimum self-exclusion of six calendar months. Suitable for players who recognise early warning signs and want a firm, extended break.
- 1 Year: A 12-month exclusion. Recommended if you have already tried shorter time-outs without a lasting improvement in your gambling habits.
- Permanent: A permanent and irreversible closure of your bh99e account. Your account will be closed, your personal data will be handled in line with our Privacy Policy, and you will not be able to create a new account on the bh99e platform using the same identity details.
How to Request Self-Exclusion
To activate a self-exclusion, contact the bh99e support team directly via the email address below. State your bh99e username and the exclusion period you are requesting. Our team will action your request within 24 hours and confirm the exclusion by email. You do not need to provide a reason for your self-exclusion request — it will be honoured without question.
Request Self-Exclusion
Email the bh99e support team with your username and chosen exclusion period. We respond within 24 hours.
[email protected]After Your Self-Exclusion Period Ends
When a 6-month or 1-year self-exclusion expires, your account will not be automatically reactivated. You must contact bh99e support and explicitly request reactivation. There is a mandatory 7-day reflection period between your reactivation request and the account becoming active, during which you may change your mind and extend the exclusion at no penalty.
Section 6
Recognising Problem Gambling
Problem gambling develops gradually and is not always easy to recognise from the inside. Many people who develop a gambling problem describe looking back and realising the signs were present long before they acknowledged them. Being aware of the warning signs — in yourself and in people close to you — is the first step towards getting the situation under control.
Financial Warning Signs
- Spending more on gambling than you originally planned or budgeted for
- Making multiple deposits in a single session because earlier funds ran out
- Borrowing money, taking loans, or selling possessions to fund gambling
- Neglecting household bills, rent, or essential expenses in favour of depositing funds
- Repeatedly chasing losses — depositing more in an attempt to win back what was lost
- Concealing bank statements or payment history from family members
Behavioural & Emotional Warning Signs
- Feeling restless, anxious, or irritable when not gambling or when trying to reduce play
- Gambling to escape problems, low mood, stress, or feelings of loneliness
- Lying to family members or friends about how often or how much you gamble
- Neglecting work, study, or family responsibilities because of time spent gambling
- Failed attempts to cut down on gambling despite a genuine desire to do so
- Preoccupation with gambling — constantly thinking about past sessions or planning the next one
Section 7
Self-Assessment Checklist
The following questions are designed to help you honestly evaluate your relationship with gambling. Read each question carefully and answer truthfully — there are no right or wrong answers, and no one else will see your responses. If you answer "yes" to three or more of these questions, we strongly encourage you to contact bh99e support or one of the support resources listed in Section 8.
Answer Honestly — This Is for You
Consider each question in the context of the past 12 months of your gambling activity.
Section 8
Support Resources & Contact
If you or someone you know is struggling with problem gambling, support is available. bh99e encourages all players to seek help without hesitation — reaching out is a sign of strength, not weakness. Below are the ways to contact bh99e directly, as well as guidance on seeking external support.
bh99e Support Team
Our responsible gaming support team is available 24 hours a day, 7 days a week, in English. Contact us to set limits, request a time-out, activate self-exclusion, or simply to talk through your concerns.
[email protected]Available in English · Bangladesh Standard Time (UTC+6)
External Support Guidance
While bh99e does not operate or fund external counselling services, we encourage players who need independent support to seek qualified help from mental health professionals, addiction counsellors, or community support organisations in Bangladesh. Your family doctor, local hospital, or a licensed counsellor in Dhaka, Chittagong, Sylhet, or other major cities can provide referrals to appropriate services.
If gambling-related financial stress is affecting your wellbeing, consider speaking with a financial counsellor or trusted community figure who can help you create a recovery plan without judgment.
bh99e support staff are trained to listen without judgment and to assist you in activating any of the responsible gaming controls described on this page. Your request for help will always be treated with complete confidentiality.
Tips for Safer Play on bh99e
- Always set a budget before you start a session and stop when that budget is reached — win or lose.
- Treat any money you deposit as the cost of entertainment, not as an investment with an expected return.
- Never gamble when you are tired, emotionally distressed, under the influence of alcohol, or under significant financial pressure.
- Take regular breaks during play sessions — step away from the screen, have a drink of water, and check in with how you are feeling.
- Keep track of time spent playing. Long sessions can distort your perception of how much time and money have been spent.
- Remember that every game on bh99e — from cricket betting to slots to fishing games — is designed with a house edge. There is no system or strategy that guarantees a profit over the long run.
- Talk openly with someone you trust about your gambling. Keeping it secret is one of the earliest signs that a problem may be developing.
Play Responsibly on bh99e
bh99e is here to provide safe, enjoyable entertainment for adults across Bangladesh. Explore our games, check our FAQ, or return home — and always play within your limits.